1. Acceptance of Terms
By accessing or placing an order on IntelWink (intelwink.com), you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Refund & Return Policy.
2. Orders, Accuracy & Pricing
We strive for complete accuracy in product representations and prices. We fulfill physical products in partnership with international carrier networks. Applicable taxes and shipping costs are transparently itemized prior to payment authorization.
3. Shipping & Fulfillment
Orders are prepared and dispatched within 1–3 business days. Estimated transit times average 7–12 business days for the United States, 7–14 business days for the European Union, and 8–16 business days for other international regions. Transit times are non-binding estimates.
4. Returns, Withdrawals & Statutory Rights
Consumers in the EU/EEA enjoy a statutory 14-day right of withdrawal from receipt of goods (Directive 2011/83/EU) and a 2-year statutory warranty of conformity for defective items (Directive (EU) 2019/771). IntelWink also offers a voluntary 30-day commercial return policy for unused items in original packaging. For full return procedures and requirements, see our Refund & Return Policy.
5. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law provisions. Any legal action or proceeding arising out of or related to these Terms shall be instituted exclusively in the state or federal courts located in Sheridan County, Wyoming, United States. Customers are encouraged to contact IntelWink Support first at our Online Contact Form to reach an amicable resolution.
6. Business Information & Customer Support
Administrative & Corporate Mailing Address:
IntelWink
30 N Gould St
Sheridan, WY 82801
United States
(Note: This is strictly an administrative and corporate mailing address. It is not a warehouse, fulfillment center, customer return center, or product return facility. Do NOT send merchandise returns to this address.)
Product Return Instructions:
All returns require prior authorization from IntelWink Support. If a physical return is required, specific authorized return instructions and the applicable return address will be provided for your case. Do not ship merchandise without authorization.
Customer Support Email: support@intelwink.com | Online Contact Form
