Frequently Asked Questions

Browse our catalog, select any options or quantities you desire, and click Add to Cart or Buy with Shop Pay. Proceed to checkout to securely enter your shipping address and complete payment.

Yes, 100%. Our checkout is powered by Shopify's Level 1 PCI-DSS certified infrastructure with 256-bit SSL encryption. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal.

You can request order cancellation strictly before the order has been packaged and processed by warehouse fulfillment. Once tracking is generated and the package enters the carrier stream, cancellation is no longer possible. Contact support@intelwink.com immediately with "URGENT: Order Cancellation" in the subject line.

Orders are prepared and dispatched within 1–3 business days. Estimated transit times from dispatch are:

• United States: 7–12 business days (USPS / DHL eCommerce)
• European Union & International: 7–14 business days (DHL Parcel / Global Courier)
• United Kingdom: 6–10 business days (Royal Mail)
• Canada & Australia: 8–15 business days (Australia Post / Canada Post)

Under our delivery guarantee, orders shipped to the United States qualify for a full refund or free replacement reshipment if not delivered within 45 calendar days of dispatch. Orders shipped to the European Union and other international destinations qualify after 60 calendar days. If your tracking has stalled beyond these thresholds, please contact our support team at support@intelwink.com.

Please do not send merchandise to our administrative office. Contact IntelWink Support first. If a physical return is required, we will provide the authorized return instructions and address for your specific case. IntelWink does not accept merchandise returns at 30 N Gould St, Sheridan, WY 82801, and unauthorized shipments will be refused.

Not necessarily. For damaged, broken, or defective items, we prioritize evidence-based resolution. Simply email support@intelwink.com with clear photos or a short video demonstrating the issue along with the packaging label. Upon review, we can typically issue a full refund or free replacement reshipment without requiring you to bear the delay and cost of international return shipping.

In accordance with international cross-border logistics standards, cosmetic wear to the outer cardboard shipping box (creasing, denting, or minor scuffs) without damage to the internal product is not eligible for refund or replacement, as outer boxes are designed specifically to protect the contents during long-distance air transit. If the internal product itself is broken or defective, we provide an immediate refund or replacement upon photo verification.

First, inspect your mailbox, parcel locker, porch, and check with neighbours. If not found, contact your local delivery carrier branch with your tracking number. If the carrier cannot locate the package, request an official Non-Delivery Certificate with an official seal from the carrier, and email it to support@intelwink.com within 30 days to initiate a carrier compensation claim.

You can reach our dedicated support team via:

• Email: support@intelwink.com
• Online Form: Contact Us Page
• Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM EST (Online form intake available anytime; inquiries reviewed as promptly as possible).