Shipping & Delivery Policy

1. Delivery Snapshot

At IntelWink, we believe transparent logistics build lasting customer trust. Every order is fulfilled in collaboration with established international logistics partners (including our fulfillment and logistics partner) and shipped with tracked door-to-door carrier delivery.

2. Delivery Timelines by Destination

Delivery time is calculated as Processing Time + Transit Time. Below are our verified average delivery estimates based on continuous logistics monitoring:

3. Order Processing & Quality Control

Once your order is authorized, it enters our fulfillment workflow:

• Step 1: Order Verification (0–12 Hours): Payment authorization and shipping address validation against USPS/postal database.
• Step 2: Supplier Packaging & Labeling (24–48 Hours): Products are carefully prepared, securely packed, and labeled with international barcoded tracking by our fulfillment partner.
• Step 3: Carrier Handover (48–72 Hours): Dispatch to air logistics terminal where initial electronic tracking scan generates.

4. Real-Time Tracking Updates

As soon as your shipment is scanned by the carrier, you will receive an automatic Shipping Confirmation Email containing your official tracking number and a direct tracking link.

You can monitor your live delivery progress at any time through our self-service Track Your Order Portal. Please note that when a package transitions through international air transfer, tracking status may pause for 2 to 4 days while the package is in flight between customs terminals before updating upon arrival at your local sorting facility.

5. Customs, Taxes & VAT

We operate under customer-friendly simplified customs frameworks so you never experience surprise fees at your doorstep:

• United States Customers: Parcels clear through U.S. Customs and Border Protection (CBP) under applicable federal import regulations. The consignee is the importer of record.
• European Union & UK Customers: Import duties, taxes, or customs charges may apply depending on destination and current regulations. Where applicable, orders are processed and cleared according to standard postal destination rules.

6. Delay & Lost Parcel Protection Guarantee

We stand 100% behind every package dispatched from our facilities. In the rare event that your package encounters severe logistical disruption:

To report a delayed shipment, simply reach out to our team at Contact Form with your Order ID.

7. Address Corrections & Order Changes

To maintain rapid dispatch speeds, orders enter physical fulfillment rapidly. You have a 2-hour window after placing an order to contact Contact Form with the subject line "URGENT: Address Change".

Once tracking is generated and the package has been handed over to the air carrier, address redirects are no longer possible while in transit.

8. Local Postal Delivery Attempts & Storage Period

In accordance with standard postal procedures:

• Local couriers attempt physical delivery 1 to 3 times according to destination postal protocols.
• If delivery cannot be completed due to absent recipient, missing building code, or no secure drop location, the parcel is held at your local postal branch for 3 to 7 calendar days.
• Customers are responsible for retrieving held packages within this storage window. Unclaimed parcels returned or discarded by postal authorities cannot be refunded or resent free of charge.

9. Restricted Destinations & Unsupported Zones

Due to international carrier constraints and lack of door-to-door electronic tracking infrastructure, our fulfillment network cannot process orders to remote or embargoed territories, including: