Shipping & Delivery Policy

Last Updated: September 2026

IntelWink ships worldwide from our international fulfilment partner's warehouse. All orders are processed, packed, and dispatched with tracked door-to-door delivery.

1. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed
  • You will receive an email with your tracking number once your order is dispatched
  • Business days are Monday–Friday, excluding public holidays

2. Shipping Rates & Delivery Times

Destination Shipping Cost Estimated Delivery
United States $4.99 — Free over $50 7–12 business days
European Union €4.95 — Free over €50 7–14 business days
United Kingdom £4.99 — Free over £50 7–14 business days
Canada & Australia $4.99 — Free over $50 10–18 business days
Rest of World Calculated at checkout 10–20 business days

Delivery times are estimates from dispatch date and may vary due to carrier delays, customs clearance, or local conditions.

3. Order Tracking

Once your order is shipped, you will receive a tracking number by email. You can track your shipment at any time on our Track Your Order page.

Tracking updates may take 24–72 hours to appear in the carrier's system after dispatch.

4. Customs, Duties & Taxes

  • Orders shipped internationally may be subject to import duties, taxes, and customs fees imposed by the destination country
  • These charges are the buyer's responsibility and are not included in our prices or shipping fees
  • If a package is refused, returned, discarded, or detained by customs due to the customer's failure to cooperate with customs clearance, IntelWink cannot accept a refund or dispute claim for that order

5. Shipping Limitations

We currently cannot ship to the following countries due to international logistics limitations. Orders placed for these destinations may be cancelled:

Afghanistan, Albania, Algeria, Angola, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Comoros, Congo, Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Faroe Islands, Fiji, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Iceland, Iran, Iraq, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Reunion, Rwanda, Saint Kitts, Saint Lucia, Saint Vincent, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tajikistan, Tanzania, Timor Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Vatican, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe, and certain US territories.

6. Force Majeure

IntelWink takes no responsibility for shipping delays or product damage caused by events beyond our control, including but not limited to: natural disasters, epidemics, international conflicts, strikes, war, earthquake, flood, severe weather, or customs inspections. We will notify affected customers as promptly as possible.

7. Lost Packages

If your tracking shows delivered but you did not receive your package:

  • First, check with neighbours and your building's reception
  • Contact your local postal carrier with your tracking number
  • If unresolved, contact us at support@intelwink.com within 30 days of the tracking delivery date

Note: Disputes cannot be accepted for packages shipped using untrackable shipping methods, or for orders shipped to destinations listed in Section 5 above.

8. Contact

IntelWink is operated by Zohro LLC, 30 N Gould St, Sheridan, WY 82801, United States.