Privacy Policy

Privacy At A Glance

For fast reference by customers and search engines, here is how IntelWink protects your data:

1. Overview & Data Controller

At IntelWink (accessible at https://intelwink.com), we consider customer transparency, privacy, and data protection fundamental principles of our operation. This Privacy Policy details how we collect, store, process, and delete personal data when you visit our storefront, authenticate using third-party social services (including Facebook Login), or purchase merchandise.

Official Data Controller:
IntelWink
30 N Gould St
Sheridan, WY 82801
United States
Contact: Submit inquiries directly via our verified Online Contact Portal (Order ID required).

2. Personal Information We Collect

We collect information strictly necessary to fulfill commercial transactions, deliver packages, provide customer support, and maintain store security:

• Contact & Delivery Information: Full name, shipping destination address, billing address, email address, and phone number (required by customs clearance and postal carriers for delivery status notifications).
• Commercial Transaction Records: Products purchased, quantities, pricing, order timestamps, payment method type (e.g., Apple Pay, PayPal, Visa), and order numbers.
• Technical & Device Information: IP address, device type, browser specifications, operating system, and anonymized browsing telemetry to prevent payment fraud and optimize site performance.
• Customer Support Records: Support inquiries, return authorization details, and communications submitted through our official contact portal.

3. Why We Process Data & Legal Bases for Processing

In accordance with GDPR, PIPEDA, and US privacy standards, we process your personal data under clear, lawful bases:

• Performance of a Contract: Processing orders, collecting payment, coordinating shipment dispatch, sending tracking numbers, and honoring our 30-day money-back guarantee.
• Legitimate Business Interests: Maintaining platform stability, preventing credit card fraud, optimizing page speed, and securing account credentials.
• Compliance with Legal Obligations: Retaining mandatory financial and tax transaction invoices as required by federal, state, and international commerce laws.
• Consent: Sending opt-in promotional updates or collecting optional marketing cookies, which you can withdraw at any time.

4. Third-Party Authentication & Meta / Facebook Login Data

IntelWink provides social login capabilities powered by Meta Platforms, Inc. ("Facebook Login") to streamline customer account access and order history tracking:

• Data Received from Meta: When you choose to authenticate using Facebook Login, Meta provides IntelWink with your public profile information (name, profile avatar, and unique Facebook User ID) and verified email address, in strict conformity with the permissions you grant.
• Data IntelWink Does NOT Collect: We never request, inspect, or store your Facebook friend lists, private direct messages, timeline posts, photos, or social media activity.
• Purpose of Processing: Your Facebook profile information is used exclusively to create and authenticate your IntelWink account, associate your orders and tracking numbers, and deliver customer service notifications.
• Revoking Access: You can disconnect your Facebook account at any time via your Facebook settings: Settings & Privacy > Settings > Apps and Websites > IntelWink > Remove.

5. Global Logistics & Carrier Fulfillment Partners

To deliver physical products across the United States, Canada, the European Union, and internationally, IntelWink collaborates with verified logistics and shipping partners:

• Fulfillment Processing: Customer delivery details (recipient name, address, phone number) are transmitted securely to fulfillment warehouses strictly to generate shipping labels, package items, and initiate customs declarations.
• Last-Mile Delivery Carriers: Parcels are handed over to national and regional postal networks, including USPS and DHL eCommerce in the United States, Canada Post in Canada, Royal Mail in the United Kingdom, and DHL Parcel / national postal operators across the European Union.
• Strict Data Confidentiality: Logistics partners are contractually prohibited from using customer information for marketing or retaining data beyond operational delivery windows.

6. Payment Processing & Level 1 PCI-DSS Security

IntelWink does not process, capture, or store sensitive credit card numbers or CVV codes on our servers. All financial transactions are handled through certified Level 1 PCI-DSS compliant payment gateways, including Shopify Payments, PayPal, Apple Pay, Google Pay, Visa, Mastercard, and American Express.

7. Cookies, Pixels & Analytics Technologies

We use cookies and privacy-respecting analytics technologies to ensure website functionality, save your shopping cart, and measure store performance:

• Essential Cookies: Required for cart persistence, checkout completion, and customer account session management.
• Analytics & Optimization: Aggregated anonymous analytics (such as Google Analytics 4 with IP anonymization) to optimize page loading speeds and interface usability.
• Marketing & Meta Pixel: With your consent, we utilize Meta Pixel to measure the effectiveness of our social campaigns and display relevant product recommendations. You can adjust your cookie preferences at any time via the cookie banner at the bottom of the page.

8. United States Consumer Privacy Rights (CCPA / CPRA & State Laws)

If you reside in the United States (including California, Virginia, Colorado, Connecticut, Utah, and other states with comprehensive consumer privacy laws), you possess enforceable legal rights regarding your personal information:

• Right to Know & Access: You have the right to request disclosure of the categories and specific pieces of personal information IntelWink has collected about you over the past 12 months.
• Right to Delete: You have the right to request the permanent deletion of personal information collected from you, subject to legal record retention exemptions.
• Right to Correct: You have the right to request correction of inaccurate personal data.
• No Sale / No Sharing for Cross-Context Behavioral Advertising: IntelWink does not sell your personal data for money, nor do we share personal information with third parties for cross-context behavioral advertising.
• Right to Non-Discrimination: We will never discriminate against you, deny goods, charge different prices, or provide a different quality of service for exercising your statutory privacy rights.

To exercise your US privacy rights, visit our Self-Service Data Deletion Portal or submit a verified request via our Online Contact Portal.

9. Canadian Consumer Privacy Rights (PIPEDA Compliance)

For customers residing in Canada, IntelWink adheres to the 10 Fair Information Principles outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation (such as Alberta PIPA, BC PIPA, and Quebec Law 25):

• Meaningful Consent: We collect personal information only with your knowledge and consent, typically provided during checkout or account registration.
• Limiting Collection & Use: Information collected is strictly limited to details necessary to process orders, deliver packages, and communicate regarding transactions.
• Accuracy & Safeguards: Personal data is maintained with high integrity and safeguarded by modern 256-bit encryption and tokenized payment controls.
• Individual Access & Correction: Canadian residents may request access to their personal information and request corrections or deletions at any time.

Canadian customers may submit privacy inquiries or request data records through our Online Contact Portal.

10. European Union & United Kingdom Consumer Rights (GDPR / UK GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, your personal data is protected under the General Data Protection Regulation (Regulation (EU) 2016/679) and the UK Data Protection Act 2018:

• Right of Access (Article 15 GDPR): Request confirmation as to whether your data is being processed and obtain a copy of all personal records.
• Right to Rectification (Article 16 GDPR): Request prompt correction of inaccurate or incomplete personal information.
• Right to Erasure / "Right to be Forgotten" (Article 17 GDPR): Request the permanent, irreversible deletion of your personal data where retention is no longer legally mandated.
• Right to Restriction of Processing (Article 18 GDPR): Request that processing be restricted during verification of accuracy or legitimacy.
• Right to Data Portability (Article 20 GDPR): Receive your personal data in a structured, commonly used, and machine-readable format (JSON or CSV).
• Right to Object (Article 21 GDPR): Object at any time to processing based on legitimate interests or direct marketing.
• Right to Lodge a Complaint: You have the legal right to submit a complaint to your national Data Protection Authority (DPA) or the UK Information Commissioner's Office (ICO) if you believe our data processing violates statutory obligations.

11. Instant User Data Deletion Instructions & Self-Service Portal

In full alignment with Meta / Facebook Platform Policies and international privacy regulations, IntelWink provides multiple convenient ways to request complete data erasure:

1. Instant 24/7 Self-Service Deletion Portal:
   Visit https://intelwink.com/pages/data-deletion. Enter your registered email address or Facebook User ID. Our system automatically processes your request and immediately issues a verified Deletion Tracking Code.
2. Direct Customer Desk Request:
   Submit an official request with the topic "General Customer Service / Privacy" through our Online Contact Portal. Our data protection team acknowledges all requests within 48 hours and finalizes complete database purging within 30 calendar days.

12. Data Retention & Security Standards

We retain personal data strictly for as long as necessary to fulfill the commercial purposes outlined in this policy, including completing warranty obligations, maintaining accounting records required by statutory tax law, and resolving disputes. Once the statutory retention period expires, records are permanently deleted or irreversibly anonymized.

All servers and communication channels utilize modern security controls, including firewalls, automated intrusion monitoring, TLS 1.3 encryption, and strict role-based data access permissions.

13. Corporate Information & Support Contact